Enterprise Application Management & Operational Risk Support

As an Application Manager at BayernLB, Michelle supports mission-critical enterprise banking applications across trading, finance, regulatory reporting, and compliance environments. Operating within a highly regulated setting, she focuses on application stability, secure change management, testing, and audit readiness while partnering with internal teams and platform service partners to ensure operational resilience.

Application & Service Management
Michelle manages and supports 10+ enterprise applications used by approximately 100 employees, coordinating incident and service request resolution to ensure SLA compliance and minimize business impact. She implements application fixes and enhancements based on documented user stories, following structured SDLC and change management practices using JIRA and Azure DevOps.

Testing, Validation & SAP Readiness
To support SAP transition efforts, Michelle developed a centralized Microsoft Access database used for testing, validation, and reporting. The solution enables Accounting teams to import, compare, and reconcile financial data across SAP financial tables, regulatory reporting, general ledger, and account movement sources—supporting parallel testing and reducing operational risk during system transitions.

Operations, Controls & Risk Awareness
Michelle manages end-of-day processing and operational exceptions, coordinating closely with Accounting to resolve data import issues and ensure daily processing integrity. She monitors security alerts and reviews logs to support continuous monitoring, maintains control documentation for audits and regulatory reviews, and participates in enterprise system upgrades and resiliency testing to support business continuity.

At Yardi Systems, Michelle managed enterprise SaaS implementations for high-profile clients across 300+ properties and 10K+ units. Serving as a Technical Account Manager and Subject Matter Expert, she led onboarding, configuration, and ongoing support for Yardi’s property management, leasing, and CRM platforms.

Michelle developed structured project plans that balanced standardized onboarding with client-specific requirements, reducing go-live timelines by 70%. She partnered closely with stakeholders to configure secure application settings, customize leasing workflows, validate data integrity, and resolve technical issues impacting live environments.

In addition to hands-on implementation work, Michelle contributed to internal knowledge sharing by documenting processes in Confluence, mentoring new hires, and supporting sandbox testing to ensure new features were validated prior to deployment.

Apple Inc. | Garden City, NY

As a Technical Specialist, Michelle diagnosed and resolved complex technical issues across Apple devices while adhering to strict security and privacy standards. She delivered high-quality technical support in a fast-paced environment, balancing efficiency with a strong customer experience.

Key Contributions

• Maintained a 90%+ customer satisfaction rate across high-volume support sessions
• Reduced average diagnostic time by 25%, improving operational efficiency
• Optimized device performance through troubleshooting, updates, and user education

Apple Inc. | Garden City, NY

As a Product Specialist, Michelle leveraged product knowledge and customer insight to exceed sales targets while delivering seamless onboarding experiences for new Apple devices. She consistently achieved high customer satisfaction by tailoring solutions to individual needs and promoting services that enhanced device security and usability.

Key Contributions

• Exceeded sales targets by 20% through personalized recommendations
• Achieved a 95% customer satisfaction rate by identifying customer needs and delivering tailored solutions
• Increased accessory sales by 30% through effective cross-selling strategies